Report an equipment or vehicle issue

Get the warning light, the hydraulic leak and the bad blade in front of the shop the day it happens.

Equipment issues arrive on the shop's board, with the symptom written down.

The shop sees the queue instead of hearing about it at the truck.

How it works

What the machine is doing, in the words you would use to the mechanic.

It confirms which truck, mower or machine and whether it is still usable.

The issue lands on the board the shop actually works from.

Symptom, severity and who reported it stay on the card, so the mechanic is not starting from a rumor.

A crew member notices something wrong at 7:10 in the morning and mentions it to whoever is standing closest. That person is not the mechanic.

The issue gets reported properly the second time it happens, usually after it has cost a half day of production.

You can either type or speak to Lana in English, or Español.

Complete report

Truck 14 has a check-engine light and it is pulling right under load. Still drivable.

Short field-style

Mower 6 is leaking hydraulic fluid, pulled it off the route.

Follow-up

Truck 14 got worse — it should come off the schedule tomorrow.

Voice-friendly, from the yard

Lana, log an issue on truck 14 — check-engine light, pulls right under load.

The equipment or vehicle should be identifiable — a number or a name your team uses.
You need access to the board the issue routes to.
Lana captures the report; it does not diagnose the machine or order the part.
Safety-critical failures still need a phone call as well as a card.